AUSTRALIA

FREE Standard Delivery - Startup Special

$5 EXPRESS Delivery

No Pick-Ups

*24 Hr Dispatch 

*Days are business days Mon-Fri

Once your order is placed, we’re no longer able to change the address that your order is being sent to. Don't worry, if you're not in when a delivery is attempted, a card advising where you can pick up your parcel will be left for you. We also recommend that all of our customers keep their Be Ultra account details and address book up to date.

If you have opted for our "Signature Required" service, the carrier will leave a delivery card advising that your parcel has been delivered to a local post office instead. All other postal services are "Authority To Leave" by default and will be left in a safe place OR taken to a post office if unsuitable to be left unattended ie. Apartments.

We can deliver to your work address; you'll just need to make sure someone is available to receive the parcel.

Yes, we're able to deliver to PO Box and Parcel Locker addresses in Australia.

If you have received an incorrect or faulty product, please contact our customer service team with your order number and the details of what went wrong. We will resolve the issue for you as quickly as possible.

Our warehouse team prepares and dispatches orders very quickly to meet our shipping cut-off times. Please contact our customer service team with your order number but typically, orders can not be changed after they are made. So we please encourage you to check all your delivery information is correct.

You can pay for your order using Visa, MasterCard, and American Express debit and credit cards, as well as PayPal and Afterpay. If you are trying to use a discount code, please enter it into the Discount field on the Checkout page, and press 'Apply'.

If your card is authorised, payment will immediately be taken from your account and you will receive an order confirmation email. If your card is not authorised, payment will not be taken.

Yes, we have a minimum spend of $40 for any order using Afterpay.

Yes! Our site is built upon the secure Shopify platform that offers best-in-class security that is regularly updated to counter any new online threats. We do not store any credit card details on our site, so your information is always secure.

Unopened Products

Please note that we do not refund the product based on change of mind.

Damaged or Faulty Products

We take great care when packing your items so that they won't get damaged in transit. If an item does arrive damaged, we ask that you let us know right away and we'll arrange for the item to be returned back to us and a replacement to be sent out to you. Or if you prefer, we can refund you the original purchase price if the product is deemed faulty (less any postage costs).

For faulty products, please contact us immediately and take steps to return your item within 7 days.

1. Contact our customer service team and let us know that you would like to arrange a product return. We'll advise the best address for you to send the item back to.

2. Pack and seal the item/s in their original shipping package and post them back to us.

3. Provided that we receive the products, we will arrange for the original purchase price (not including original postage fees) to be refunded (if a refund has been approved by us), to the purchaser's credit card or PayPal account. Please allow up to 10 days from the date we receive the returned goods for the refund to be processed.

You can find the ETA of a particular product on the product detail page near the 'Add to Cart' button. These dates are subject to change and should be used only as an estimation.

No stores sorry, we will update our list of Stockist on our website and you can find one near you.

Please contact us via our Stockist form to register as a wholesale customer and we will be in touch.

Make sure you are using the same email address and password that you registered with. Forgotten passwords can be rest by clicking on the ‘Forgot Your Password?’ link on the log in page. You’ll be prompted to enter your email address and we’ll send you an email with a link that will allow you to reset your password. If you're still having issues, please get in touch with our customer service team.

Please contact us, and include your old email address as well as the new email address. One of our team members will update this for you right asap and will then get in touch.

Firstly, you need to browse the website and find the items that you’re after. Once you've got the item page open, click the 'Add to Cart' button. Once you've found everything you're looking for, you can pay for your order and checkout.

Click on the Shopping Cart in the top right hand corner of the screen and then click the ‘Checkout’ button. On the Checkout section, you'll see an order summary of what you'll be receiving from Be Ultra. Under this is our discount code section which you can enter any coupon or voucher codes that you might have -- click ‘Apply’ to apply the discount.

On the left, fill in the delivery address for your order. Please choose carefully as the delivery option you choose cannot be amended at a later date.

The next screen will allow you to choose from the available delivery methods, including costs.

The final stage of the checkout is the payment section. Select the payment method you'd like to use and fill in the relevant details. You'll also need to enter a billing address if it is different to the delivery address.

When you're ready to place your order click on the 'Complete Order' button. Once you've placed your order, you'll be taken to a confirmation page. You'll also receive a confirmation order email to your registered Be Ultra email address giving you all the details of your orde

AUSTRALIA: 

Start-up special all standard shipping within Australia is FREE of charge, during our early days.

Depending on the size of your order we will use Australia Post or a courier service. Metro areas will receive orders in 1-5 business days, rural will be 6-11 days depending on location

ALL OTHER COUNTRIES 

Shipping costs internationally are a fixed AUD$20.00. You will receive your order in approx 14-21 business days.

For returns or exchanges:

AUSTRALIA

If you would like to return a product for exchange or refund, please ensure you have contacted us via email contact@beultra.com.au first for a Returns Authorisation Number and that your item is:

• Unused and in the same condition that you received it

• Preferably inside the original carton which it was sent to you to ensure the product is protected during transit.

• Is returned within 7 days of receipt of goods

• Paperwork is included that details your order number and contact details

• You use a trackable shipping service with signature on receipt

Please ship your product to:

Be Ultra PTY LTD

9/43 O’Brien Street

Bondi Beach

NSW 2026

You will be responsible for paying for your own shipping costs for returns.

Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping and handling may be deducted from your refund.

Please note that we do not take responsibility for items lost in transit.

All non-consumable products are covered with a minimum 12-month return to seller warranty. That means that if a manufacturing fault occurs within 12 months from the date of purchase, you can return the item to us using our simple returns process. In most cases, you will receive a brand new replacement product.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we may collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or paypal details), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services which may include any of the products and brands provided by Three Six Five Salon Group.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns)

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at contact@beultra.com.au or mailing us at:

Be Ultra PTY LTD

9/43 O’Brien Street

Bondi Beach

NSW 2026

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

PAYMENT:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Australia and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

To be eligible for a return for products purchased through www.beultra.com.au please ensure you contact us prior to returning your goods at contact@beultra.com.au for a Returns Authorisation Number and that the following conditions are met and your item is:

• Unused and in the same condition that you received it

• Preferably inside the original carton which it was sent to you to ensure the product is protected during transit.

• Paperwork is included that details your order number and contact details

• You use a trackable shipping service with signature on receipt

• Is returned within 7 days of receipt of goods

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days. 

If you are ineligible for a refund, we will notify you of your options via email or phone.

Please note that some merchant fees will not be refunded and your refund amount may be net of these fees. This is only where the payment processor (eg Afterpay and Paypal) do not refund the fees they charge to process payments. 

Late or missing refunds (if applicable)

If you haven’t received a refund after 10 days of being notified, please check your bank account and contact your bank. Processing time for refunds are posted varies between banks and financial institutions.

If you’ve done all of this, and you still have not received your refund, please contact us at contact@beultra.com.au

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We will replace items and cover return shipping if they are defective or damaged.

If this is the case, please contact us at contact@beultra.com.au.

Please ship your product to:

Be Ultra PTY LTD

9/43 O’Brien Street

Bondi Beach

NSW 2026